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When the SLEEFS representative emails you back, print out the information that will include your authorization for said return, and mail that along with the merchandise you are returning to the address they provide. For your own peace of mind get the package insured and include a tracking method because SLEEFS is not responsible for any loss or damaged returns. Also please be aware that you will not get your shipping charges returned or any applicable sales tax. Usually your credit card will be refunded within a few weeks, but sometimes it may take up to two billing cycles depending on your cards policy. So now you can have fun shopping at SLEEFS site, knowing their full return and refund policy.